IT Support Services and Solutions from Reliable Teams

Get in touch with Newxel experts and hire a dedicated team of experts for local and enterprise IT tech services to keep your business thriving around the clock.

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The Benefits of Hiring IT Services and Support Teams Through Newxel

The Benefits of Hiring IT Services and Support Teams Through Newxel

Newxel hires the best talents in the world to offer 24/7 IT support services to businesses across various industries, including healthcare, gaming, HR & staffing, technology, as well as engineering. Hiring through us comes with a ton of business benefits, such as:

Partner with us and rest assured that you are in the hands of a trustworthy and accountable service provider. We will see to it that all your business needs are met, as far as IT support for IT companies is concerned. All our services are built on a strong culture of trust, transparency, and responsibility, regardless of a client’s industry, business size, or budget.

Newxel experts will find, interview, and hire the best talents for all-around business IT support services within 3 to 5 weeks of initiating contact. This allows you to set up your offshore office faster and optimize your information technology department as you embark on expanding your reach to overseas markets or acquiring new customers locally.

Our partnership with clients extends beyond hiring dedicated teams for managed IT services. We also offer turnkey services that streamline the operations of your offshore project, as well as free you from the backend office routine. These IT support services for business include full financial & legal support, ongoing IT, administrative, HR, and infrastructure support.

Talents hired by Newxel have a better industry retention rate of up to 94% to ensure that you work with teams built for a long-term commitment, especially when it comes to technical support services that touch on consumer-facing products. We integrate local project managers to maintain cultural integrity as well as foster HR-friendly services to enable a conducive working environment.

Trust and Transparency

Partner with us and rest assured that you are in the hands of a trustworthy and accountable service provider. We will see to it that all your business needs are met, as far as IT support for IT companies is concerned. All our services are built on a strong culture of trust, transparency, and responsibility, regardless of a client’s industry, business size, or budget.

A Faster Hiring Process

Newxel experts will find, interview, and hire the best talents for all-around business IT support services within 3 to 5 weeks of initiating contact. This allows you to set up your offshore office faster and optimize your information technology department as you embark on expanding your reach to overseas markets or acquiring new customers locally.

Turnkey Services

Our partnership with clients extends beyond hiring dedicated teams for managed IT services. We also offer turnkey services that streamline the operations of your offshore project, as well as free you from the backend office routine. These IT support services for business include full financial & legal support, ongoing IT, administrative, HR, and infrastructure support.

Better Talent Commitment

Talents hired by Newxel have a better industry retention rate of up to 94% to ensure that you work with teams built for a long-term commitment, especially when it comes to technical support services that touch on consumer-facing products. We integrate local project managers to maintain cultural integrity as well as foster HR-friendly services to enable a conducive working environment.

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Hire Dedicated Teams for All Professional IT Support Services & Solutions

Hire Dedicated Teams for All Professional IT Support Services & Solutions

Unlike traditional technical support companies, Newxel takes a custom approach with a greater emphasis on specific explanations and commitment to ensure that you get the most out of your remote experts. We hire talents that meet 100% of your business needs, whether it’s supporting clients via phone, on-site, or a custom cloud system. Contact us today for:

Level 2 (L2)
IT Support Services

Level 2 (L2)
IT Support Services

Build a dedicated team of experts to extend your level 1 support with 24/7 L2 services that extend to the management and resolution of complex problems faced by your customers. We hire talents with an in-depth understanding of various IT support solutions at this level, such as root cause analysis, advanced troubleshooting, incident analysis, batch monitoring, configuration management, as well as process automation (RPA).

Level 3 (L3)
IT Support Services

Level 3 (L3)
IT Support Services

Hire top-notch talents with our swift recruitment process to fortify your last line of support with professional L3 services. We can help you set up a technical service desk to tackle the most difficult issues passed down from L1 and L2 service lines. Experts that offer this IT support service leverage reliable methodologies to customize your hardware, implement digital help desk integrations, perform secure code changes, as well as tune performance and capacity planning.

Field
Application Engineering

Field
Application Engineering

Hire top-notch talents with our swift recruitment process to fortify your last line of support with professional L3 services. We can help you set up a technical service desk to tackle the most difficult issues passed down from L1 and L2 service lines. Experts that offer this IT support service leverage reliable methodologies to customize your hardware, implement digital help desk integrations, perform secure code changes, as well as tune performance and capacity planning.

Get Started With Your Tech Support Team in 7 Easy Steps

Get Started With Your Tech Support Team in 7 Easy Steps

You can hire remote employees and build a fully-fledged team for professional IT support services in 7 simple steps:

Submit your project requirements

Discuss and determine the number of specialists required

Approve the right engagement model for your project

Choose a suitable hiring location

Active recruitment

Team building and onboarding

Ongoing support

Engagement Models for Various IT Support Solutions

Engagement Models for Various IT Support Solutions

We offer various engagement models for local and enterprise tech support services, including:

Dedicated Teams

Dedicated Teams

This model is ideal for organizations that want to hire IT experts on a relatively affordable budget, or offer ongoing IT tech support services on a long-term basis.

How it works

Distributed Teams

Distributed Teams

Most ideal if you want to offer various IT support tiers that require experts with varying qualifications. We can help you hire talents in Ukraine, Poland, Bulgaria, Romania, or any location.

How it works

Global R&D Centres

Global R&D Centres

Global R&D centers are for businesses that want to take technical support to a whole new level, with our all-round services.

How it works
Our Hiring Team

Our Hiring Team

We have an expert team that listens to your questions, needs, as well as concerns and proposes an engagement model that suits your business needs before hiring. This allows us to interview and test candidates that are 100% matched to your project requirements. Meet our hiring experts.
Svitlana Shulha

Svitlana has been working in IT recruitment for 1.5 years and already has good achievements: 12 months = 12 closed vacancies.

Svitlana Shulha

Svitlana has been working in IT recruitment for 1.5 years and already has good achievements: 12 months = 12 closed vacancies in various areas – IT Support, Unity Dev, Front-end Dev, Designers, BA.
For Svitlana, being a recruiter is an opportunity to help those who are looking to find “their” company. She tries to evaluate candidates from the point of view of mental and personal compatibility with the company where the vacancy is open.

She is always positive and self-confident, sincere to clients, candidates, and colleagues. This attitude is her own key to success in the recruiting profession.

Anastasiia Barska

Anastasia is our young but already hardened specialist. She worked with specialists from Manual QA to Firmware Engineer.

Anastasiia Barska

Anastasia is our young but already hardened specialist. During year and a half, she managed to close 22 positions as a recruitment researcher and 8 positions as a recruiter. She worked with very different positions from Manual QA to Firmware Engineer.

The world of IT is changing so rapidly that doesn’t give time to get bored. And Anastasia always finds something that surprises her in her work and new barriers to overcome. Anastasia is especially satisfied to see the perfect match of a specialist with the team and the product.That’s what makes her love what she is doing.

Sofia Kuziv

Sofia has been in recruiting for 2.5 years, but she can already boast of 15+ closed positions over the last year.

Sofia Kuziv

Sofia has been in recruiting for 2.5 years, but she can already boast of 15+ closed positions over the last year. She’s been working with various IT positions, and her favorite is talents of different tech stacks, e.g. QA, Designers, Data Specialist, DevOps etc. as well as IT Support specialists. She finds it quite interesting and simple to work with them.
Sofia loves complex projects and positions — this is a challenge for her, which she accepts in any case and does her best to achieve the goal.

What to Expect from Experts in This Field

What to Expect from Experts in This Field

When a client comes to us with their needs, we always endeavor to take a different approach from standard IT support services companies. We usually prioritize various skills and capabilities when it comes to:

Tech Support for L2 Services

We hire knowledgeable talents that understand detailed documentation and in-depth system resolution to offer L2 services. Experts hired by Newxel to provide services in this domain are also proficient in:

  • Advanced troubleshooting
  • Incident trending or analysis
  • Configuration management
  • Ticket generation for scheduled maintenance
  • Process automation

Tech Support for L3 Services

Talents in this field should have a higher proficiency in advanced research and development because they deal with technical problems that touch on both hardware and software. We hire experts who can:

  • Cover base applications
  • Fix technical hitches
  • Perform root cause analysis
  • Enhance performance tuning and productivity planning
  • Implement minor enhancements
Clients’ Reviews

Clients’ Reviews

Newxel serves over 100 clients in different industries, supporting them in their journey to embracing digitalisation through remote dedicated teams. We have built several teams over the years with impressive results. Here is what some of the clients have to say:

They produce very good results and are extremely professional. Newxel’s efforts have consistently met the mark. Customers can expect a dedicated team that’s both knowledgeable and reliable.

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Newxel successfully scaled up the engineering team. The hiring process was very efficient and the code quality was excellent. The project was very well managed.

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Since September 2016, we’ve been working with Newxel’s development team. The team was formed in 4 weeks, and now we have 10 developers managed by our CTO. We are delighted with the service that Newxel provides and are planning to expand our team in the future. I can recommend Newxel as a partner that understands the client’s needs and can help you successfully integrate a remote team into your business.

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It is a pleasure to work with Newxel. They managed to hire all the needed resources in the short term. We started with one developer as a pilot project, and now we have a team of 5 engineers. Guys are really highly skilled. I can recommend them as a partner who can provide good service and can handle all issues.

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Having massive work to be done, we were trying to find a decision that could help us develop our solution. This decision appeared to be a Newxel’s model — Dedicated Development Team. Newxel managed to not only find needed resources quickly but also free us from the candidates’ selection process (that really takes a lot of time). We had the ability to interview suitable candidates and then choose the best ones. Now our R&D consists of 2 teams (12 engineers), and it isn’t shared with other projects. I’m sure our partnership will be long-lasting.

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Recent Articles

Recent Articles

Browse our blog section to discover the latest articles on new hiring trends in the tech sector, as well as the cost-benefits of popular engagement models for remote software development. Learn more about dedicated teams, distributed teams, and global R&D centers.
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How to Motivate Software Engineers: What is Going on in 2023

Although businesses have generally increased their pay rates over the past year, a majority of organizations still need help to…Read

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Dedicated Team vs. Fixed Price vs. Time and Materials: Comparative Business Guide for 2023

A recent study by Deloitte reveals nearly 70% of organizations partner with outsourcing companies for software development projects to save…Read

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How to Hire Full-stack Developers: Best Practices and Tips for Senior Recruiters

Latest industry reports indicate that the demand for full-stack developers for hire has been going up by 35% every year…Read

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FAQ

FAQ

Is my business too small for technical support services?

Small organizations usually weigh the cost-benefits of paying full-time employees versus partnering with a service provider for tech support. While you might need an on-site IT expert, hiring a remote team for managed IT services can help you tackle issues faster and simultaneously, as opposed to your in-house staff that handles one problem at a time.

What happens to the Internal IT department if I hire a remote team?

Partnering with a remote team doesn’t necessarily mean doing away with your internal staff. In fact, we can help you set up a remote team that works as an extension of your internal department in a fully-fledged, branded office space.

What is the most secure way of collaborating with dedicated teams?

This depends on your service provider and the remote collaboration tools in play. At Newxel, we employ the latest technologies that ensure secure client-developer collaboration, whether it’s through dedicated or distributed teams. We also encourage clients to provide NDAs for their teams.

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