We are seeking a Customer Support Engineer to innovate alongside the passionate team, crafting products that bridge the gap between broadcast and post-production. With opportunities for personal growth, a supportive environment, and cutting-edge technologies, be part of the mission to redefine storytelling in the digital age.
Requirements
- 0,5 +years of experience as a Support engineer or
- Good technical problem-solving skills
- Languages: English Proficiency Skills, and confident in communicating in both written and spoken form
- Experience handling inbound technical support contact
Will be a plus
- A bachelor’s degree in computer science, information technology, or similar
- Unreal Engine / Blueprints knowledge
- Experience using REST / JSON API
- Experience in JavaScript
Responsibilities
- Support high-quality systems
- Troubleshoot and configure systems in production in an efficient and professional manner
- Communicate with customers about their technical issues in a professional and timely manner
- Analyze web service APIs to support simple interfaces between systems
- Be involved in lab tests for new software development
- Responsible for analyzing and finding solutions to technical support issues
- Customers log technical support issues in our support portal or by phone
- The Support Engineer picks up these issues and works with the customer to find a solution to the technical issues
What we offer
- Competitive salary and benefits package
- Medical insurance
- Tax compensation
- Full Remote
- Collaborative and innovative work environment
- Career growth and development opportunities
- A chance to work with a talented and driven team of professional
About the project
Our partner developed the award-winning platform trusted by broadcasters worldwide. With over a decade of immersive experience, the company is the pioneers in crafting cutting-edge Real-time Graphic Solutions tailored specifically for the dynamic Broadcast Industry.
Specializing in design, animation, product development, and media production, they offer a comprehensive suite of services. Their advanced plugins for Vizrt, along with example scenes and free scripts, empower efficient realization of your vision.
Join the team in pioneering a new era of creativity, innovation, and seamless integration.
