We are looking for a Service Delivery or HR professional to join our Service Delivery and Employee Experience team. You will play a significant role in department transformation, so we would be able to increase the effectiveness and morale of our teams and clients to new heights.
- take part in the Service Delivery and Employee Experience department transformation;
- contribute to the formation and implementation of new processes and procedures based on best practices;
- act as mentor and advisor to local team leads, help to resolve conflict situations;
- establish strong relationships with clients, act as a trusted partner for clients;
- ensure high employee and client satisfaction level, high retention level, work on metrics implementation and monitoring.
- people operations experience in medium and big size companies;
- understanding and practical experience with best HR practices of people management;
- vast practical experience of HR processes implementation (onboarding, 1-1, performance reviews, adaptation, coaching, etc.)
- experience of direct communication with international clients(preferred directions US, EU, Israel);
- experience of being a troubleshooter and a facilitator in conflict situations;
- great personal and interpersonal skills;
- open-minded and result-driven;
- upper-intermediate or advanced level of English.
- professional environment with great people to work with;
- opportunities to make a difference, to develop and grow;
- direct cooperation with the customer;
- compensation of tax payments;
- medical insurance;
- company-paid English classes.
Newxel is a global one-stop shop that offers a multitude of R&D services from A to Z to scale your company capacities.
For many years, Newxel has been helping enterprises and innovative startups from a variety of regions and sectors to set up their software development teams and R&D offices in Ukraine.
Our services are architected upon the principles of transparency and flexibility reinforced by our competence and vast expertise, 500+ tech talents on board, and over 100+ clients we serve.
Today Newxel has representative offices in Europe, The US, Israel, and several development sites in Ukraine.