Service Delivery and Employee Experience Manager

We are looking for a Service Delivery or HR professional to join our Service Delivery and Employee Experience team. You will play a significant role in department transformation, so we would be able to increase the effectiveness and morale of our teams and clients to new heights.

Responsibilities

  • take part in the Service Delivery and Employee Experience department transformation;
  • contribute to the formation and implementation of new processes and procedures based on best practices;
  • act as mentor and advisor to local team leads, help to resolve conflict situations;
  • establish strong relationships with clients, act as a trusted partner for clients;
  • ensure high employee and client satisfaction level, high retention level, work on metrics implementation and monitoring.

Requirements

  • people operations experience in medium and big size companies;
  • understanding and practical experience with best HR practices of people management;
  • vast practical experience of HR processes implementation (onboarding, 1-1, performance reviews, adaptation, coaching, etc.)
  • experience of direct communication with international clients(preferred directions US, EU, Israel);
  • experience of being a troubleshooter and a facilitator in conflict situations;
  • great personal and interpersonal skills;
  • open-minded and result-driven;
  • upper-intermediate or advanced level of English.

We offer

  • professional environment with great people to work with;
  • opportunities to make a difference, to develop and grow;
  • direct cooperation with the customer;
  • compensation of tax payments;
  • medical insurance;
  • company-paid English classes.

About us

Newxel is a global one-stop shop that offers a multitude of R&D services from A to Z to scale your company capacities.

For many years, Newxel has been helping enterprises and innovative startups from a variety of regions and sectors to set up their software development teams and R&D offices in Ukraine.

Our services are architected upon the principles of transparency and flexibility reinforced by our competence and vast expertise, 500+ tech talents on board, and over 100+ clients we serve.

Today Newxel has representative offices in Europe, The US, Israel, and several development sites in Ukraine.

Job Category: HR
Job Type: Full Time
Job Location: Kyiv

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